We have recently been giving our Support Channels a makeover💅

We now have; Intercom chat widget, the official Community and a Slack channel. We aim for an overall response rate within 24 hours.

Intercom:

Best for - bug reports, questions you need a guaranteed response from the Memberstack team. You will find the chat widget on your dashboard. We aim to reply to all messages within 24hours on a weekday.

Note: Intercom is for paid accounts only.

Official Memberstack Community:

Best for - questions, new ideas, workarounds, to meet other Memberstackers, advice, tips, product releases, new tools, feedback and suggestions. A great place to get to know the community better - we have lots of exciting ideas for the community so watch this space!

Slack:

Best for - to share ideas, get to know the community and ask questions. We try to keep a tab on this but have had to focus on some of our other support channels to handle the increased number of support tickets we’re getting as more people join the product.

If you're new or getting started:

For technical help & troubleshooting: We’ve been steadily adding detailed articles & tutorials to this Help Center.

If you have a question/challenge/problem/idea that you need to chat with someone about: the community is the best place. Post in there with as much detail as possible and either a member of the team or a fellow community member will reach out.

When submitting a bug report, this is the type of information we are looking for:

Bug Description:

OS/Browser/Platform Information

  • OS: (e.g. macOS, Windows)
  • Browser: (e.g. Chrome, Safari, IE11)
  • Platform: (e.g. Squarespace, Webflow, HTML)

How To Reproduce - Please provide the steps that are needed in order to reproduce the bug:

Eg:

1. Go to...

2. Click on...

3. Bug happens

Expected Behavior

Please describe what the expected behavior is.

Eg: "When clicking the button, a modal should appear"

Screenshots/Screen Videos:

If possible, please take a screenshot or a screen video of the bug. It's helpful when the browser console is included in this screenshot/screen video. See how you can open the console within your browser here

We are open to suggestions, ideas or improvements on our support channels so if you have any feedback we would love to hear🙏

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