"When my free trial ends it says that my users account has expired even though they have added payment details during the 14 days"
A common reason for the "expired" message appearing is because you created the free trials in Stripe instead of Memberstack.
Creating free trials in Stripe causes a disconnect and essentially breaks Memberstack.
Here's how you can re-activate those "expired" customers:
- In Stripe search the email address of an expired member
- Scroll down to Subscriptions
- Scroll to metadata
- Click 'edit metadata'
- Enter something like: ms_update = 1 (this doesn't matter and wont affect anything in MS)
- Press save
- Search that customer in your Memberstack dashboard and check the customers status has updated to 'active'
By editing the metadata you will have triggered Memberstack to update the subscription 🎉