Resolve Issues

Find simple solutions to common problems.

Duncan Hamra avatar Naitik Mehta avatar Molly avatar
28 articles in this collection
Written by Duncan Hamra, Naitik Mehta, and Molly

Account says "Expired" after free trial

My customers' accounts say expired after their free trial period
Molly avatar
Written by Molly
Updated this week

I can't accept payments!

I have an infinite loader when someone tries to pay.
Molly avatar
Written by Molly
Updated this week

Stripe Decline Codes

Understand what decline codes mean and how you can resolve them when a charge is declined.
Duncan Hamra avatar
Written by Duncan Hamra
Updated this week

There's extra space in my navigation.

Hiding nav links can cause uneven spacing. Here's how to fix it.
Duncan Hamra avatar
Written by Duncan Hamra
Updated this week

Why is Memberstack showing up when I post on Linkedin, Slack, Etc?

A picture of the Memberstack homepage will appear in your social posts when you've added the "Require javascript code" to your site.
Duncan Hamra avatar
Written by Duncan Hamra
Updated this week

How to delete a website

Want to delete a website you no longer need?
Molly avatar
Written by Molly
Updated this week

Email Already Taken (Error)

"My customers can't change their membership. They keep getting an 'email already taken' error."
Duncan Hamra avatar
Written by Duncan Hamra
Updated this week

I created a customer, membership plan, or coupon in Stripe

It's very important that you create customers, memberships, and coupons in Memberstack first.
Duncan Hamra avatar
Written by Duncan Hamra
Updated this week

Members can't access my homepage after login?

Why can't members get back to the homepage after they create an account?
Duncan Hamra avatar
Written by Duncan Hamra
Updated this week

Duda: Members-only products

If you're using Duda as a storefront to sell members-only products, you'll probably notice that page redirects don't work as intended.
Duncan Hamra avatar
Written by Duncan Hamra
Updated this week

Squarespace Linking Error

What to do when Squarespace rejects a Memberstack link.
Duncan Hamra avatar
Written by Duncan Hamra
Updated this week

My Webflow forms won't submit?

Memberstack prevents signup, profile, and login forms from submitting normally to avoid exposing a customer's password.
Duncan Hamra avatar
Written by Duncan Hamra
Updated this week

Infinite Loader after Signup

Every now-and-again you may run into an "infinite loader" problem.
Duncan Hamra avatar
Written by Duncan Hamra
Updated this week

My checkout, signup, and profile are blank and broken!

You may have accidentally installed the Memberstack header script twice.
Duncan Hamra avatar
Written by Duncan Hamra
Updated over a week ago

Nothing happens when I click signup or login links

Here are some common reasons why Memberstack links and components may stop working.
Duncan Hamra avatar
Written by Duncan Hamra
Updated yesterday

Memberstack UI is white or difficult to read.

When you're first setting up, you may notice that Memberstack components look "weird." We'll show you how to fix it!
Duncan Hamra avatar
Written by Duncan Hamra
Updated yesterday

Why are my links disappearing?

If you notice buttons and links are "disappearing" from your site, we have a solution for you.
Duncan Hamra avatar
Written by Duncan Hamra
Updated yesterday

Error: Members can't access hidden content

If you run into challenges where certain content is not being hidden/shown based on member permissions, here's a fix.
Naitik Mehta avatar
Written by Naitik Mehta
Updated yesterday

"Incorrect" Login and Signup Redirects

What happens if members are redirected to the wrong page?
Molly avatar
Written by Molly
Updated yesterday

Can't Enter a Coupon

"Even though I created a coupon code, the button 'I have a coupon code' is not appearing during checkout."
Duncan Hamra avatar
Written by Duncan Hamra
Updated yesterday

"Passwords cannot be submitted"

Solutions to the "passwords cannot be submitted" error.
Molly avatar
Written by Molly
Updated yesterday

Custom Form - Errors

Having trouble with your custom signup or login forms?
Duncan Hamra avatar
Written by Duncan Hamra
Updated over a week ago

My forms don't submit to Webflow

If you're unable to see submissions for a Webflow form connected to Memberstack, here's why.
Naitik Mehta avatar
Written by Naitik Mehta
Updated over a week ago

"Undefined" Error

Solutions to the "undefined error" message.
Molly avatar
Written by Molly
Updated yesterday

Failing Membership Test

What to do when Memberstack can't find your membership links.
Duncan Hamra avatar
Written by Duncan Hamra
Updated over a week ago

"404" Error - This URL does not exist.

Solutions to common "404" error causes.
Molly avatar
Written by Molly
Updated over a week ago