Resolve Issues

Find simple solutions to common problems.

Duncan Hamra avatar Naitik Mehta avatar Molly avatar
23 articles in this collection
Written by Duncan Hamra, Naitik Mehta, and Molly

Why is Memberstack showing up when I post on Linkedin, Slack, Etc?

A picture of the Memberstack homepage will appear in your social posts when you've added the "Require javascript code" to your site.
Duncan Hamra avatar
Written by Duncan Hamra
Updated this week

How to delete a website

Want to delete a website you no longer need?
Molly avatar
Written by Molly
Updated this week

Email Already Taken (Error)

"My customers can't change their membership. They keep getting an Email already taken error."
Duncan Hamra avatar
Written by Duncan Hamra
Updated this week

I created a customer, membership plan, or coupon in Stripe

It's very important that you only create customers, memberships, and coupons in Memberstack first.
Duncan Hamra avatar
Written by Duncan Hamra
Updated this week

Members can't access my homepage after login?

Why can't members get back to the homepage after they create an account?
Duncan Hamra avatar
Written by Duncan Hamra
Updated this week

Duda: Members-only products

If you're using Duda as a store front to sell members-only products you'll probably notice that page redirects don't work as intended.
Duncan Hamra avatar
Written by Duncan Hamra
Updated over a week ago

Squarespace Linking Error

What to do when Squarespace rejects a Memberstack link.
Duncan Hamra avatar
Written by Duncan Hamra
Updated over a week ago

Infinite Loader after Signup

Every now-and-again you may run into an "infinite loader" problem.
Duncan Hamra avatar
Written by Duncan Hamra
Updated over a week ago

My checkout, signup, and profile are blank and broken!

You may have accidentally installed the Memberstack header script twice.
Duncan Hamra avatar
Written by Duncan Hamra
Updated over a week ago

Nothing happens when I click signup or login links

Here are some common reasons why Memberstack links and components may stop working.
Duncan Hamra avatar
Written by Duncan Hamra
Updated over a week ago

Memberstack UI is white or difficult to read.

When you're first setting up, you may notice that Memberstack components look "weird." We'll show you how to fix it!
Duncan Hamra avatar
Written by Duncan Hamra
Updated over a week ago

Why are my links disappearing?

If you notice buttons and links are "disappearing" from your site we have a solution for you.
Duncan Hamra avatar
Written by Duncan Hamra
Updated over a week ago

Error: Members can't access hidden content

If you run into challenges where certain content is not being hidden/shown based on member permissions, here's a fix.
Naitik Mehta avatar
Written by Naitik Mehta
Updated over a week ago

Login and Signup Redirects

What happens if members are redirected to the wrong page?
Molly avatar
Written by Molly
Updated over a week ago

Can't Enter a Coupon

"Even though I created a coupon code, the button 'I have a coupon code' is not appearing during checkout."
Duncan Hamra avatar
Written by Duncan Hamra
Updated over a week ago

"Passwords cannot be submitted"

Solutions to the "passwords cannot be submitted" error.
Molly avatar
Written by Molly
Updated over a week ago

Custom Form - Errors

Having trouble with your custom signup or login forms?
Duncan Hamra avatar
Written by Duncan Hamra
Updated over a week ago

My forms don't submit to Webflow

If you're unable to see submissions for a Webflow form connected to Memberstack, here's why.
Naitik Mehta avatar
Written by Naitik Mehta
Updated over a week ago

"Undefined" error

Solutions to the "undefined error" message
Molly avatar
Written by Molly
Updated over a week ago

Failing Membership Test

What to do when Memberstack can't find your membership links.
Duncan Hamra avatar
Written by Duncan Hamra
Updated over a week ago

"404" Error - This URL does not exist.

Solutions to common "404" error causes.
Molly avatar
Written by Molly
Updated over a week ago