Group 65
Go to Memberstack
All Collections
Resolve Issues
Resolve Issues
Find simple solutions to common problems.
28 articles in this collection
Written by
Duncan Hamra,
Naitik Mehta,
and
Molly
Account says "Expired" after free trial
My customers' accounts say expired after their free trial period
Written by
Molly
Updated over a week ago
I can't accept payments!
I have an infinite loader when someone tries to pay.
Written by
Molly
Updated over a week ago
Stripe Decline Codes
Understand what decline codes mean and how you can resolve them when a charge is declined.
Written by
Duncan Hamra
Updated over a week ago
There's extra space in my navigation.
Hiding nav links can cause uneven spacing. Here's how to fix it.
Written by
Duncan Hamra
Updated over a week ago
Why is Memberstack showing up when I post on Linkedin, Slack, Etc?
A picture of the Memberstack homepage will appear in your social posts when you've added the "Require javascript code" to your site.
Written by
Duncan Hamra
Updated over a week ago
How to delete a website
Want to delete a website you no longer need?
Written by
Molly
Updated over a week ago
Email Already Taken (Error)
"My customers can't change their membership. They keep getting an 'email already taken' error."
Written by
Duncan Hamra
Updated over a week ago
I created a customer, membership plan, or coupon in Stripe
It's very important that you create customers, memberships, and coupons in Memberstack first.
Written by
Duncan Hamra
Updated over a week ago
Members can't access my homepage after login?
Why can't members get back to the homepage after they create an account?
Written by
Duncan Hamra
Updated over a week ago
Duda: Members-only products
If you're using Duda as a storefront to sell members-only products, you'll probably notice that page redirects don't work as intended.
Written by
Duncan Hamra
Updated over a week ago
Squarespace Linking Error
What to do when Squarespace rejects a Memberstack link.
Written by
Duncan Hamra
Updated over a week ago
My Webflow forms won't submit?
Memberstack prevents signup, profile, and login forms from submitting normally to avoid exposing a customer's password.
Written by
Duncan Hamra
Updated over a week ago
Infinite Loader after Signup
Every now-and-again you may run into an "infinite loader" problem.
Written by
Duncan Hamra
Updated over a week ago
My checkout, signup, and profile are blank and broken!
You may have accidentally installed the Memberstack header script twice.
Written by
Duncan Hamra
Updated over a week ago
Nothing happens when I click signup or login links
Here are some common reasons why Memberstack links and components may stop working.
Written by
Duncan Hamra
Updated over a week ago
Memberstack UI is white or difficult to read.
When you're first setting up, you may notice that Memberstack components look "weird." We'll show you how to fix it!
Written by
Duncan Hamra
Updated over a week ago
Why are my links disappearing?
If you notice buttons and links are "disappearing" from your site, we have a solution for you.
Written by
Duncan Hamra
Updated over a week ago
Error: Members can't access hidden content
If you run into challenges where certain content is not being hidden/shown based on member permissions, here's a fix.
Written by
Naitik Mehta
Updated over a week ago
"Incorrect" Login and Signup Redirects
What happens if members are redirected to the wrong page?
Written by
Molly
Updated over a week ago
Can't Enter a Coupon
"Even though I created a coupon code, the button 'I have a coupon code' is not appearing during checkout."
Written by
Duncan Hamra
Updated over a week ago
"Passwords cannot be submitted"
Solutions to the "passwords cannot be submitted" error.
Written by
Molly
Updated over a week ago
Custom Form - Errors
Having trouble with your custom signup or login forms?
Written by
Duncan Hamra
Updated over a week ago
My forms don't submit to Webflow
If you're unable to see submissions for a Webflow form connected to Memberstack, here's why.
Written by
Naitik Mehta
Updated over a week ago
"Undefined" Error
Solutions to the "undefined error" message.
Written by
Molly
Updated over a week ago
Failing Membership Test
What to do when Memberstack can't find your membership links.
Written by
Duncan Hamra
Updated over a week ago
"404" Error - This URL does not exist.
Solutions to common "404" error causes.
Written by
Molly
Updated over a week ago
Member-specific pages
Where do I set a Member's specific page?
What to do when you can't see the Member-specific page field in Memberstack.
Written by
Duncan Hamra
Updated over a week ago
Member-specific page -- "404 Page not found" errors
What to do when all of your member links end in "404 Page not found" errors 🔥
Written by
Duncan Hamra
Updated over a week ago