Resolve Issues

Find simple solutions to common problems.

28 articles in this collection
Written by Duncan Hamra, Naitik Mehta, and Molly

Account says "Expired" after free trial

My customers' accounts say expired after their free trial period

Written by Molly
Updated over a week ago

I can't accept payments!

I have an infinite loader when someone tries to pay.

Written by Molly
Updated over a week ago

Stripe Decline Codes

Understand what decline codes mean and how you can resolve them when a charge is declined.

Written by Duncan Hamra
Updated over a week ago

There's extra space in my navigation.

Hiding nav links can cause uneven spacing. Here's how to fix it.

Written by Duncan Hamra
Updated over a week ago

Why is Memberstack showing up when I post on Linkedin, Slack, Etc?

A picture of the Memberstack homepage will appear in your social posts when you've added the "Require javascript code" to your site.

Written by Duncan Hamra
Updated over a week ago

How to delete a website

Want to delete a website you no longer need?

Written by Molly
Updated over a week ago

Email Already Taken (Error)

"My customers can't change their membership. They keep getting an 'email already taken' error."

Written by Duncan Hamra
Updated over a week ago

I created a customer, membership plan, or coupon in Stripe

It's very important that you create customers, memberships, and coupons in Memberstack first.

Written by Duncan Hamra
Updated over a week ago

Members can't access my homepage after login?

Why can't members get back to the homepage after they create an account?

Written by Duncan Hamra
Updated over a week ago

Duda: Members-only products

If you're using Duda as a storefront to sell members-only products, you'll probably notice that page redirects don't work as intended.

Written by Duncan Hamra
Updated over a week ago

Squarespace Linking Error

What to do when Squarespace rejects a Memberstack link.

Written by Duncan Hamra
Updated over a week ago

My Webflow forms won't submit?

Memberstack prevents signup, profile, and login forms from submitting normally to avoid exposing a customer's password.

Written by Duncan Hamra
Updated over a week ago

Infinite Loader after Signup

Every now-and-again you may run into an "infinite loader" problem.

Written by Duncan Hamra
Updated over a week ago

My checkout, signup, and profile are blank and broken!

You may have accidentally installed the Memberstack header script twice.

Written by Duncan Hamra
Updated over a week ago

Nothing happens when I click signup or login links

Here are some common reasons why Memberstack links and components may stop working.

Written by Duncan Hamra
Updated over a week ago

Memberstack UI is white or difficult to read.

When you're first setting up, you may notice that Memberstack components look "weird." We'll show you how to fix it!

Written by Duncan Hamra
Updated over a week ago

Why are my links disappearing?

If you notice buttons and links are "disappearing" from your site, we have a solution for you.

Written by Duncan Hamra
Updated over a week ago

Error: Members can't access hidden content

If you run into challenges where certain content is not being hidden/shown based on member permissions, here's a fix.

Written by Naitik Mehta
Updated over a week ago

"Incorrect" Login and Signup Redirects

What happens if members are redirected to the wrong page?

Written by Molly
Updated over a week ago

Can't Enter a Coupon

"Even though I created a coupon code, the button 'I have a coupon code' is not appearing during checkout."

Written by Duncan Hamra
Updated over a week ago

"Passwords cannot be submitted"

Solutions to the "passwords cannot be submitted" error.

Written by Molly
Updated over a week ago

Custom Form - Errors

Having trouble with your custom signup or login forms?

Written by Duncan Hamra
Updated over a week ago

My forms don't submit to Webflow

If you're unable to see submissions for a Webflow form connected to Memberstack, here's why.

Written by Naitik Mehta
Updated over a week ago

"Undefined" Error

Solutions to the "undefined error" message.

Written by Molly
Updated over a week ago

Failing Membership Test

What to do when Memberstack can't find your membership links.

Written by Duncan Hamra
Updated over a week ago

"404" Error - This URL does not exist.

Solutions to common "404" error causes.

Written by Molly
Updated over a week ago

Member-specific pages

Where do I set a Member's specific page?

What to do when you can't see the Member-specific page field in Memberstack.

Written by Duncan Hamra
Updated over a week ago

Member-specific page -- "404 Page not found" errors

What to do when all of your member links end in "404 Page not found" errors 🔥

Written by Duncan Hamra
Updated over a week ago